![]() This page will point to incompatibilities with your system setup or browser configuration. Have your affected agents go to and review the information there.Please verify that you have the following ports open with your network administrator: If you have checked Twilio’s status, found it is operating normally, and are still experiencing connection issues, please review the ports on your network Firewall.If Twilio is experiencing a disruption of services, they will update this site with the status of the outage and an expectation of when regular service will resume. To determine the status of Twilio’s servers, please visit. Issues with Zendesk Voice call quality can sometimes be traced to a disruption of Twilio services, as this is the system handling our Voice connections.Please review the information below, and if you still have issues with your Zendesk Voice connections please submit a ticket to Support at Problems with Voice quality (delays, echoes, dropped calls) Call Quality To help you deal with such issues, we have compiled a list of common troubleshooting steps to try first. Existing system or connection issues may not be as noticeable during normal ticketing, but these issues can be much more pronounced with the additional demands of a telephony connection such as Zendesk Voice.Ĭonnection issues with Zendesk Voice may cause a variety of problems that can be frustrating to diagnose. I personally do this at least once a day and I have a flawless Voice experience.Īll web-based software can experience performance issues relating to the connections and environment in which it operates. It's under Settings > Show Advanced Settings > Privacy > Content Settings > Media > Manage Exceptions > Remove your Zendesk. If you are experiencing issues, the easiest option is to: You must be able to pass this test to use Voice. This will show you if you need to adjust any firewalls and open any ports. Visit this site by Twilio (our provider) and use the first link to check your bandwidth and WebRTC ports. *No designated IP's available, must be open for all traffic*.Port exceptions added to computer and network firewalls.Port requirements for computer and network firewalls are: And check that you're virusprogram isn't interfering. Make sure you use the right browser, Chrome. Use a wired internet connection, as well as a wired headset. Voice quality depends on multiple things.
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